Customer Guarantee & Store Policies

FINGLO SAREES SHIPPING & DELIVERY POLICY 1. Island-Wide Delivery We deliver across all 25 districts in Sri Lanka via verified courier partners (PromptX, Domex, Citypak). Delivery charges are automatically computed based on customer destination and order item quantity. 2. Dispatch Timelines - Western Province: 1 - 2 business days. - Outstation / Regional: 2 - 4 business days. 3. Tracking & Confirmation Once an order is confirmed, tracking references and SMS / WhatsApp updates will be provided automatically. 4. Payment Verification Orders placed with Direct Bank Transfer will be processed once slip verification is completed.

FINGLO SAREES RETURN & EXCHANGE POLICY 1. 14-Day Exchange Guarantee Customers may request an exchange within 14 calendar days of receiving their saree, provided the saree remains unused, unwashed, and with all original tags and saree box intact. 2. Defect / Wrong Item Claims In the rare event of a fabric defect or incorrect dispatch, Finglo covers return shipping and provides immediate replacement or 100% refund. 3. Custom Blouse Stitching Customized or tailored blouse pieces are non-refundable once stitched.

FINGLO SAREES TERMS OF SERVICE 1. Product Color Accuracy While we strive to display actual saree colors accurately, slight variations may occur due to device screen calibrations and luxury fabric zari reflections. 2. Currency & Pricing All catalog pricing and transactions are conducted strictly in Sri Lankan Rupees (LKR). 3. Order Confirmation Orders are subject to availability. In case of unexpected inventory depletion, our customer concierge will contact you immediately.

FINGLO SAREES PRIVACY & SECURITY POLICY 1. Data Collection We collect customer name, delivery address, contact phone, and email solely for order fulfillment, dispatch logistics, and invoice delivery. 2. Payment Security All online payment channels are PCI-DSS Level 1 compliant with 256-bit SSL encryption. We never store bank PINs or CVVs. 3. Zero Spam We never sell or disclose customer information to third-party marketing entities.